Whenever someone uses a product that is new or differently designed there will inevitably be some questions about how the tool works, what purpose some of the features serve, how best to use the product, how not to use it, etc. Below we answer as many of your questions as we could possibly think up.
If your question is not listed - drop us an email and we will get back to you in very short order.
How does the ViperGrip work differently than other pliers? The innovative design of the ViperGrip eliminates the need to move your hand to the back of the tool for added leverage. The Viper’s patented Grip Forward design a provides you with a 6X increase in hand-force by keep your hand where it should be … at the front of the tool nearest your work.
What address do I use for IDL?
If you have contacted IDL Tools Customer Service and been given authorization to return your product. Please send the tool(s) to:
IDL Tools International 2438 Cades Way Vista, CA 92031 Attn: Quality Assurance
If found to be defective a replacement will be sent to you.
